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TECHLAB BOTSWANA IT • CCTV • POS • Websites

TECHLAB BOTSWANA / AUTOMATION

Customers ask on chat.
Can your team keep up?

Messages arrive on WhatsApp, Facebook and Instagram while staff are busy. We set up business messaging so every conversation is captured, answered and followed up — without juggling personal phones.

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Shop owner managing customer WhatsApp messages on a phone
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Conversation-led growth

Capture. Convert. Retain.

One practical path for every customer conversation — from the first message to repeat business.

Phone showing a shared messaging inbox on a workshop desk
  1. 01

    Capture

    Bring WhatsApp, Facebook and Instagram into one team inbox so leads from ads, your website and walk-ins are never missed.

  2. 02

    Convert

    Auto-replies and AI assistants answer FAQs, qualify interest and route serious buyers to your staff — faster replies without adding headcount.

  3. 03

    Retain

    Follow up with broadcasts, appointment reminders and personal replies that keep context — so one-time buyers come back.

What we set up

Messaging that works while you work.

Practical tools for Botswana shops, clinics, schools and offices — explained in plain language, installed and handed over by TechLab.

Shop staff coordinating customer replies together at the counter

Team inbox

  • Shared conversations for staff
  • No more personal phone juggling
  • Full message history in one place

WhatsApp Business

  • Official business channel setup
  • Verified profile where eligible
  • Reliable delivery for sales and support

Auto-replies & AI

  • Instant answers to common questions
  • Lead qualification before human handoff
  • After-hours coverage

Routing & broadcasts

  • Send the right chat to the right person
  • Promotions and reminders at scale
  • Ongoing tuning as you grow

Plans & setup

Pay for the contacts you talk to.

Each plan includes a one-time TechLab setup fee for channel connection, configuration and staff handover, plus the monthly platform fee in Botswana Pula. WhatsApp message fees from Meta are billed separately.

  1. Starter

    Big wins for small teams

    P1,375 / month

    + P2,500 setup

    Manage conversations across channels together and keep every enquiry in one place. Starts from 1,000 monthly active contacts.

    • TechLab setup & training included
    • Team & custom inboxes
    • Mobile app
    • AI prompt & AI assist
    • Basic reports & 2FA
    • Growth widgets
    Set up Starter

  2. Growth

    Convert with automation & AI

    P2,760 / month

    + P4,500 setup

    For teams ready to track campaigns, automate follow-ups and qualify leads with AI. Most popular for growing shops and service businesses.

    • TechLab setup & training included
    • Everything in Starter
    • Broadcasts
    • Workflow automation
    • AI agents
    • Advanced reports & integrations
    Set up Growth

  3. Advanced

    Scale with deeper control

    P4,845 / month

    + P7,500 setup

    For teams that need advanced integrations, multiple workspaces and stronger security controls.

    • TechLab setup & training included
    • Everything in Growth
    • Multiple workspaces
    • Webhooks & HTTP workflows
    • SSO & contact masking
    • Custom channels
    Set up Advanced

Setup is a one-time TechLab fee for installation and handover. Monthly fees are converted from the current USD platform plans and may move with the exchange rate. Yearly billing saves up to 20% (about P1,095 / P2,205 / P3,870 per month equivalent). Enterprise and higher contact volumes are custom — ask us.

See messaging automation
on your own channels.

Message us for a short demo. We will recommend Starter, Growth or Advanced and set the platform up on your channels.

Book a demo Request a Quote
Phone/WhatsApp
+267 76 984 827
Email
info@techlabbotswana.co.bw
Location
Behind Sefalana Hyper Store, Botalaote Ward, Mahalapye, Botswana
Hours
Monday to Saturday, 8:00 AM – 6:00 PM